How to fix Kodi error: Check the log for more information

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Are you tired of getting the kodi error “ Check the log for more information ” ? I know this can drive someone mad.

kodi error check the log for more information

There are 2 solutions to fix this.

Before You Proceed

There have been significant crackdowns over the last few months on illegal streaming. This is due to the ISPs blocking users access to streaming sites, causing Kodi errors and streams not opening or constantly pausing.

Luckily, if you use a good VPN, your traffic will be anonymous and encrypted so your ISP won’t be able to see what you are doing online.

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Solution 1: Clear Cache and Purge Packages

To do this you will require an add-on named “Merlin Auto Cleaner“. If you don’t have it already you will need to install it from the Merlin Repo. Well, if you don’t have “Merlin Repo” you should really install it because it will make you life easy when you by giving you Merlin Auto Cleaner. 

How to install Merlin Auto Cleaner.

  1. From Kodi Home Screen Navigate to Settings > File Manager and click on Add Source.
  2. In the link add “” navigate down and Name it as Merlin.
  3. Navigate back to Home Screen and go to Addons>Packages>Install from Zip and click on Merlin.
  4. There you can find install it and Navigate to Install from Repository.
  5. Find Merlin Repo>Program add-ons>Merlin Auto Cleaner and install it.
  6. Navigate back to Home Screen and Program Addons here select the Merlin Auto Cleaner Addon and open its context menu(right click) and go to settings.
  7. Here select all the three options Enable Auto Clean, Clean Cache on Startup and Clean Packages on Startup. And you’re done.

This will auto clean your Cache and Purge Packages on startup.

Restart Kodi again and test if the message continue to show up. If you continue to get that annoying error message, continue to read this article.

Solution 2: You need a VPN

If you tried to clear cache and purge packages and you still get the error, that should mean that you are trying to access geo-blocked content or your ISP (internet service provider) is blocking that sources because of copyright reasons.

A VPN is your best solution: A VPN is a legal software that makes you anonymous while using the internet. That’s an awesome security tool to have in your laptop because virus and spyware needs your IP to infect you and the VPN hides your IP and masks to a totally different IP address. You can also search privately, there are no logs of your activity.

Why is this legal? Because you have the right to privacy.

How does this solve the Kodi errors?

Well, if you install the VPN software in your device (supports laptops, android tv boxes, smartphones, etc), you can easily choose the country to where you want to mask your IP. So if you are from EU and want to watch US content, you just choose to mask your IP to USA – Very easy.
But sometimes is not just about geolocation, sometimes your ISP (internet service provider) blocks some content because of the copyright. So when you connect to the VPN, to any country (you can connect even to your country), you will be anonymous, so your ISP won’t be able to track what you accessing, so the content won’t be locked anymore. Total freedom!

Which VPN should I subscribe? Which is the best for Kodi?

Well, I tested many VPNs and IPVanish is the special one! Its also the most recommended by Kodi users. The price is very good and is faster than the competitors. 

BTW, I don’t recommend free VPN’s as you get very slow connections and you won’t be able to stream properly. With IPVanish you have 7 days money back guarantee, so if you’re not happy just simply ask the money back.

Click here to know how to setup a VPN for your Kodi Box

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Thank you all

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Bestdroidplayer team

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  1. reen says

    hi i just buy the box tv mxq pro 4k. my problem cannot solve is how to restart after auto clean? do i need unpluge or switch off the router? plz,help me out. tq.

    1. bestdroidplayer says

      You’re maybe trying to use an addon that has been discontinued.

  2. visit website says

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  3. Karen says

    Hi , Ive just got a kodi 7.1 and have put in my wifi to connect , it says its connected but when I try to get into showtime or other apps it keeps telling my I’m not connected . yet when I go into settings it again says I’m connected . its very frustrating and I’m stuck to know what to do, any advise would be appreciated

    1. bestdroidplayer says

      Hmmm… Try to use the browser in your box to access a website. If it’s says no connection it may be a problem with your box. You can also try to connect by ethernet cable and disable the wifi.

  4. Denice says

    When I go to maintenance tool it opens up there is cache and packages. I clear yes to cache but the is no purge it is the same as cache so do I do the same for packages, just say yes as it does not say purge.

  5. Toby Bauter says

    Kodi 16 on TV works fine..kodi 17 on android fails for turks playlist
    “” dependent on version 2.1.0 of the xbmc.python api
    19:54:24.580 T:18446744071864580384 ERROR: EXCEPTION Thrown (PythonToCppException) : –>Python callback/script returned the following error<–
    Error Type:
    Error Contents: No module named urlresolver
    Traceback (most recent call last):
    File “/storage/emulated/0/Android/data/org.xbmc.kodi/files/.kodi/addons/”, line 2, in
    import xbmc , xbmcaddon , xbmcgui , xbmcplugin , urllib , urllib2 , os , re , sys , datetime , urlresolver , random , liveresolver , base64 , pyxbmct , glob , net
    ImportError: No module named urlresolver
    –>End of Python script error report<–

  6. AndyMcE says

    I took Kodi 17 off because it just wouldn’t start with window 7. I am running 16 but I can’t get it to play any videos even though it used to play fine before I installed 17! I have tried it with and without my VPN. Weirdly it runs fine using 17 on my firetv box, with or without the VPN being on!

  7. Moe says

    I think my error is coming from me using 2 IPTV services. One that came with the build i’m using an the other from the primum IPTV compnay I’m using. I just don’t know which ones to disable.

  8. Phil says

    How to Uninstall everything and start over

    1. Pamela says

      you can download the fresh start addon and this will clear all addons and builds you have created

  9. Adrian says

    Thanks for the recommendation. IPVanish works very well with kodi :D

  10. Kristel says

    I jusy uninstalled 17 went back and installed 16 again and no more errors or issues.

    1. Dave says

      I’m new so I do I check if I downloaded 17 or 16

      1. admin says

        Hi. In SYSTEM > System Info

    2. Seemab says

      Hi Kristen – how did you install 16? I can only find 17 and I keep getting parsons error!!? Thanks!

  11. Yiannis says

    It worked like a charm!! Thank you!!

  12. Andy says

    Woohoop!! Thank u so much! I did it w option 1 :)

  13. Jonathan says

    Thanks alot. Great read very informative.

  14. geo says

    Thaks a lot. It worked !

  15. Deloris says

    thank you it was most helpful.

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